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That’s why our certified fire and smoke team is ready for prompt action 24/7.
Disaster Kleenup Better Restorations
Specializing in emergency services for water and fire damage restoration since 1974, we’re the experienced local professionals for residential and commercial disasters. A California licensed contractor, our inspectors and technicians are IICRC (www.iicrc.org) and we maintain a large inventory of specialized restoration equipment. We’re also members of DKI, upholding their high professional standards and able to draw on other members for additional equipment, manpower, and expertise should the need ever arise.
Our crews are ready to take care of your furniture and belongings as well as the building itself. And our extensive experience and training means that we can restore items others would have to discard.
We know you’re going through a difficult time, so we never forget the importance of great customer service. Our decades of experience also means that we know the ins and outs of all major insurance companies. We’ll work with them directly to save you time, worry, and headaches and there’s no up-front payment. We’ll wait for your insurer’s claims payout. And we guarantee our work.
24 HOUR EMERGENCY RESPONSE
Call our toll free number to get an immediate response to your emergency.
Fire and Smoke Facts
Every fire is different, requiring a cascade of decisions for the best in fire damage restoration, but smoke can be put into three major categories. Depending on the temperature of the blaze and what’s burning you could have wet, dry, or protein smoke… or some combination. Burning buildings produce thousands of different chemical compounds, hundreds of which can be corrosive, toxic, cancer-causing, and odor-causing. Smoke usually travels throughout the building, actually heading towards cooler areas and making its way through tiny openings to inside cabinets, inside walls themselves, into electronic devices, through heating and cooling duct work, and so on. Settling on just about every surface it immediately starts corroding metal items (including components in computers and home entertainment systems), staining textiles, and posing health hazards. If not thoroughly removed soon enough it will lead to additional permanent damage. Many compounds penetrate into porous materials such as wood, and if they reach too deeply they can no longer be removed. You can end up in a situation where you may have to discard more belongings and would still be stuck with smells that stick around for months or years.
Smoke and Odor Removal
So smoke and odor removal are critical parts of fire damage restoration for furniture and other possessions as well as for the building. Smoke removal must be done promptly and completely, without causing further damage itself. By following IICRC standards and using our specialized equipment we always provide the most thorough and safe services.
Initial steps include carefully vacuuming off particulates, (soot and ash) protecting flooring and sponging off walls and ceilings. We’ll “chem-wipe” metal, glass, and items made of similar materials with special-purpose non-toxic cleaners. We’ll also bring in certified technicians for upholstery and carpet cleaning. That’s often pre-treatment, prior to our pack out services that remove furniture, bedding, drapes, and other belongings from a damp or contaminated environment for further treatment and storage at our secure facility. Our licensed floor specialists are ready to rescue hardwood, marble, and stone flooring. And our dry-ice blasting equipment is highly effective in removing char as well as smoke from building surfaces. Throughout the process we’ll use our air scrubbers to help prevent the further spread of contamination.
Smoke odor removal must remove or neutralize odor-causing compounds, not merely mask smells — many odor compounds take years to break down and dissipate. Smoke can reach just about anywhere, and so can our unique thermal fogging and eco-friendly ozone generators. We’ll also take care of duct and HVAC cleaning, leaving your home or business healthy and completely odor free.
Reputation Matters
Andrew J. Gardena, CADuring emergency situations you hope you are in good hands. All I can say is thank you for helping my family during our time of need and taking the time out to explain the process we were going through. Better floors and restorations team did an amazing job with the repairs on my mother's home.
This is a terrific company that does outstanding work!
They fulfill all their commitments to the "t" and this company deserves 10 stars!
Rebecca , the project manager, was phenomenal! She was very professional and nice. I really appreciated how she kept me informed of everything that they were doing and provided a timeline for everything. When you unexpectedly get faced with something like your home getting flooded, it's a very upsetting experience. The positive was that I dealt with Rebecca and her team, who were knowledgeable, professional and compassionate to my situation.
They certainly know what they are doing and provide excellent service to the customer.During emergency situations you hope you are in good hands. All I can say is thank you for helping my family during our time of need and taking the time out to explain the process we were going through. Better floors and restorations team did an amazing job with the repairs on my mother home.
I cannot even express into writing how professional and reliable John and his team are. John specifically has gone above and beyond and it is, by far, the best customer service I have received in my life. Mind you, I work in an environment that requires a great deal of customer satisfaction so my standards are pretty high. They are very quick in responding and acting on the issue to mitigate the possibility of the matter getting worse. They are very well coordinated and systematic that it made my extremely stressful matter become manageable. I highly recommend this company. You will not regret it.
In May 2016 we had a pipe leak in the kitchen slab and the insurance company sent out Disaster Kleenup Better Restoration to perform the initial inspection. Roberto was dispatched to perform the estimate and initial dry-out of the area and the job was done quickly and cleanly.
Once this was completed, the insurance company gave us the option to select a company to perform the pipe repair and associated work. In order to keep things moving and not inject another variable, we went with DKBR and were truly glad we did.
From the outset, we were impressed with all of their staff and while I don't generally take the time to draft letters to service providers, the work that was done certainly warranted one (excerpt to follow). While Roxanna in the front office and Josh, the PM for this job, were not mentioned directly in the email, they were in fact the glue that kept this process together ensuring we were always appraised of what to expect and when. Their efforts were priceless!In short, the repair work consisted of re-piping, cabinet removal and repair, and minor mold remediation.
The following email was sent to the company owners with a copy sent to our insurance company:
I wanted to thank you and your company personally for the service I received
from your team due to a recent water leak in the kitchen of our home.In particular, I would like to point out the service I received from several of your employees - Roberto Medina (of the clean-up crew), as well as Dorinel Grozavu and his assistant Pedro Cruz (who performed the repair work). Their work was done very professionally, with attention to detail and an eye on customer satisfaction. I could not be happier with the work that they all completed.
As you can imagine, my family and I hate to experience such an issue with
our property and the timing was less than ideal.However, your service technicians were *very* professional and attentive in their work and I am truly satisfied with the results. I could not ask for more!
You have my sincere thanks and that of my family, and I would highly recommend your team to any others faced with such a need.
[end]Better Floors and Restorations will definitely be the first call we make if we ever have need of such services in the future. I highly recommend them as both a competent and professional organization.
What a pleasant experience dealing with this company after we had some water damage. Prices were great and the job was completed in a expedient manner!!